Returns & Replacements
Please contact our Head Office for a "Return Approval Code" before shipping the goods back to us.
Products purchased online from Lightweight Traveller come with a 30 day satisfaction guarantee. If the goods you ordered are not quite what you had in mind, you can return the item for an exchange or a refund on the purchase price (excluding shipping) within 30 days from the date of purchase.
All returned items need to be in perfect unused condition complete with original packaging. Proof of purchase is required. Should the product not be in original condition, please contact us before returning it as this may save you some unnecessary costs.
We recommend that you return your unwanted items using registered post or trackable courier. We will not be held responsible if returned items are lost in transit.
Faulty goods will be dealt with as per the manufacturers warranty.